ex66 price Privacy Policy

Introduction and Scope

Welcome to the ex66 price platform. This privacy policy has been prepared to make all matters related to your information clear. When you visit our website, create an account, or use any of our services, we process certain information. This policy provides a full description of what that information is, how it is collected, what purposes it is used for, and what your rights are.

This policy applies to all ex66 price services, including casino games, sports betting, live dealer games, and the mobile application. Please read this policy carefully before using our services. Continuing to use the services will be taken as your agreement to the terms of this policy.

Information We Collect

ex66 price collects user information in several ways. This information is divided into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you provide yourself during account registration or identity verification:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded by technical means:

• IP address and device type
• Browser name and version
• Session duration and login history
• Gaming activity data — bets, wins, losses, and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information through trusted third parties when required for identity verification or fraud prevention. In such cases, the relevant processes are conducted in accordance with international standards.

Purpose of Using Information

ex66 price uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and personalise your gaming experience.

3.2 Security and Fraud Prevention

Information is analysed to ensure account security, detect suspicious activity, and prevent unauthorised access. SSL encryption and other security measures are active on our platform.

3.3 Customer Support

When you contact our support team via 24/7 live chat or email, we store records of those conversations so we can provide better assistance in the future.

3.4 Responsible Gaming Monitoring

We monitor your gaming activity so we can offer support before any potential issue arises. This information is essential for us to ensure responsible gaming.

3.5 Communications and Notifications

Your contact details are used to send you important account notifications, bonus information, security alerts, and service updates.

Information Sharing and Disclosure

ex66 price does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted organisations contracted with us for payment processing, identity verification, and technical infrastructure management receive only the information necessary for their specific tasks. These organisations are required to comply with the standards of our privacy policy.

4.2 Game Providers

When you play games from Pragmatic Play, PG Soft, JILI, Evolution, or other game studios, certain session data may pass to the relevant studio's servers — this is technically required for the game to operate.

4.3 Legal Obligations

Information may be disclosed in accordance with valid orders from a competent court or legal authority. In such cases, we provide only the minimum amount of information required by law.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. However, you will be notified in advance in such circumstances.

Cookies and Tracking Technologies

ex66 price uses cookies and similar technologies to keep the platform running properly. This section provides details about them.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security tokens, and ensuring the basic functionality of the platform. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and user interface preferences. They make your experience more comfortable.

5.3 Analytics Cookies

These cookies help us understand which parts of the platform users use most and improve the quality of our services. The data collected is generally held in aggregate form.

5.4 Cookie Controls

You can manage or delete cookies by going to your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

Data Retention and Duration

We retain your information for as long as your account is active or as long as required to meet legal obligations. Certain financial and identity-related information is kept for a defined period after account closure because international financial regulations make this mandatory.

Gaming logs and transaction history are kept for at least five years. Customer support conversations are kept for two years from the date of the last contact. Analytics data is generally stored in anonymised form.

After the defined retention period, data is securely deleted or anonymised in a way that it can no longer be linked to any individual.

Data Security Measures

The security of your information is our highest priority. ex66 price has put in place various technical and administrative measures to keep your information secure.

• SSL (Secure Socket Layer) encryption is used for all data transmissions
• Passwords are never stored directly — only encrypted hashes are kept
• Payment information is stored on separate, secured servers
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is available for account access
• Staff access to data is restricted by a role-based access policy

However, no method on the internet is completely impenetrable. We therefore recommend that you change your password regularly, do not share it with anyone, and notify us immediately if you notice any suspicious activity.

Your Rights and Controls

You have clear rights over your own information. ex66 price respects these rights and is committed to fulfilling them within a reasonable time.

8.1 Right to Access

You may request to know what information we hold about you. Upon request through our contact channel, we will provide you with a data summary.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may have it corrected. Most information can be changed directly in your account settings.

8.3 Right to Erasure

You may request the deletion of information that there is no justification to retain beyond legal obligations. However, for active accounts and where there is a legal requirement, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes — particularly for marketing communications. If you object, we will stop using your information for that purpose.

8.5 Right to Data Portability

You may receive your information in a structured, commonly usable format. To exercise this right, contact our support team.

Protection of Minors

ex66 price strictly does not provide services to anyone under the age of 21 21+. Age is verified at the time of registration and identity documents may be requested if there is any doubt. If we learn that information has been collected from a minor, we will immediately close that account and delete the information collected.

If a parent or guardian believes their minor child has registered on this platform, please contact our support team — we will take the necessary steps promptly.

Policy Changes and Updates

This privacy policy may be updated from time to time due to the development of services or changes in the law. For significant changes, we will send a notification to the registered email address or will make a clear announcement on the platform.

Each version shows a "Last Updated" date. If you continue to use the platform after notification, it will be taken as your agreement to the updated policy. If you do not agree with the changes, please contact our support team about closing your account.

For more details on this policy, you can visit our FAQ page, where answers to many common questions are provided.

Contact and Complaints

For any questions, complaints, or requests regarding this privacy policy or the processing of your information, please contact us. Our data protection team will handle all your matters with care.